Australia Travel Declaration
Before you travel to Australia, you should complete the Australia Travel Declaration at least 72 hours before your departure.
Travellers who should complete an Australia Travel Declaration:
Travellers who do not need to complete an Australia Travel Declaration:
- flight crew
- foreign diplomats
- people travelling on military flights
- people arriving by sea (both crew and passengers).
The Australia Travel Declaration collects your contact details in Australia, flight details, quarantine requirements and your health status.
This information helps the Australian Government determine your quarantine arrangements (if required) and also allows the relevant health departments to contact you if someone you travelled with tests positive for COVID-19. If you do not complete the declaration you may not be able to board your flight, or you may experience delays when you arrive in Australia.
Before you come to Australia, you may also need:
Starting your declaration
Before you start your declaration, have the below information ready:
- passport details
- trip information
- destination details
- contact details.
You will need to create an account, which will allow you to manage your current and future declarations in one place. However, you cannot update your answers once a declaration has been submitted. You will need to submit a new Australia Travel Declaration and then delete the previous one. This includes if there is a change in your flight, health status or you made a mistake.
You can still create a new declaration, even if the old one has a message displaying it is being deleted.
Parents should complete a declaration for any child under 15 years of age. Anyone who is 15 years old and over should complete their own declaration.
You do not have to pay for an Australia Travel Declaration — it is free.
Note: Giving false or misleading information to the Australian Government is a serious offence. If convicted, the maximum penalty is imprisonment for 12 months.
Once you’ve completed the Australia Travel Declaration, you will receive an email confirmation with details you can show (either electronically or printed) before you board your flight and on arrival in Australia.
Your email will have either a:
- green response (with a tick), if you do not need to quarantine on arrival. This is based on your declaration that you are travelling to Australia from a country in Australia’s safe travel zone
- blue response (with an hourglass), if you need to quarantine on arrival
- red response (with a cross), your airline will decide if you can travel. If you are allowed to travel to Australia, you will need to quarantine on arrival.
All travellers should check the arrangements in both their place of arrival and place of final destination, as quarantine requirements are different in each Australian state and territory.
Click here to complete an Australia Travel Declaration
Safe travel zones
A safe travel zone is an agreement with another country to travel to Australia quarantine-free, provided a traveller has not been in a COVID-19 outbreak location in the last 14 days. Currently Australia has a safe travel zone agreement with:
COVID-19 conditions for safe travel zone flights from New Zealand
There are currently no COVID-19 conditions for quarantine-free (green zone) flights from New Zealand.
Support
If you created an Australia Travel Declaration account before 23 June and attempt to login, you may see an error message ‘Your password is incorrect’. To access your account you will need to click ‘Forgot your password’ and follow the steps to reset your password. You will be prompted to verify your account twice for security purposes.
I can’t create an account
You need to verify your email twice before you create an account.
Click ‘send verification code’ and then check your email. The verification code is sent from Microsoft on behalf of the Department of Home Affairs (msonlineservicesteam@microsoftonline.com)
| Steps |
Actions |
| 1 |
Enter the verification code and click ‘verify code |
| 2 |
Enter your password, display name and click ‘create’ |
| 3 |
It will ask you to verify again for security purposes, select send ‘verification code’ |
| 4 |
Enter the verification code and select verify code |
| 5 |
A message will display that confirms your code has been verified, select continue. |
The verification code is only valid for 4 minutes from the time you receive it.
The Australia Travel Declaration will time out after 30 minutes of inactivity.
I’m logged out or timed-out of an unfinished Australia Travel Declaration
You cannot save an unfinished Australia Travel Declaration.
If it times out before you complete it, you will need to begin a new Australia Travel Declaration.
I can’t complete or submit the Australia Travel Declaration
If you cannot get past Step 1, check the following:
- you are using Microsoft Edge, Safari, Google Chrome or Firefox. Internet Explorer will not work.
- remove all spaces and any characters apart from letters and numbers from the travel document number field, when entering your passport details
- ensure special characters such as hyphens (-) and apostrophes (‘) are removed (only use letters and numbers in personal information fields).
- complete all the required fields marked with a red asterisk (*).
If you cannot get past Step 2, check the following:
- Complete all the required fields. These are marked with a red asterisk (*).
If you cannot get past the final step, check the following:
- click on the ‘Important Notice’ link
- tick the declaration box if you agree to consent
- click ‘Submit’ at the bottom of the screen.
I haven’t received an email confirmation after submitting a declaration
If you cannot see your Australia Travel Declaration outcome email, check your junk or spam folder.
You can log into your Australia Travel Declaration account to see your submission and outcome at any time.
I can’t log in to my account after submitting the Australia Travel Declaration
If you are unable to log into your submitted Australia Travel Declaration, you can reset your password:
| Steps |
Actions |
| 1 |
Click on ‘forgot your password?’ (below the password field on the login screen) |
| 2 |
Enter your email address in the required field and click on ‘Send verification code |
| 3 |
You will receive an email with a verification code from Microsoft on behalf of the Department of Home Affairs (msonlineservicesteam@microsoftonline.com). |
| 4 |
Enter the verification code and select ‘verify code’ |
| 5 |
Your email address will be verified, select ‘continue’ |
| 6 |
You will need to repeat this verification process for security purposes – follow steps 2 to 5 again. |
| 7 |
Enter new password |
| 8 |
Confirm new password |
Once the password has been reset, you should be able to log back into the submitted Australia Travel Declaration.
Enter flight details correctly
Enter the details of the flight that arrives in Australia. You can find this on your booking confirmation.
Correct format for flight numbers are NZ103 (not NZ0103), QF2 (not QF002).
Entered passport or other details incorrectly
It is not possible to change the Australia Travel Declaration once it has been submitted. Each declaration is only valid for a single flight for the traveller named in that declaration.
Once you have submitted your declaration, you cannot correct your passport number. You will need to create a new Australia Travel Declaration from your account and delete the existing declaration. You can still create a new declaration, even if the old one has a message displaying it is being deleted.
To correct other information such as personal details or passport expiry date, you will need to create a new account from another email address and submit a new Australia Travel Declaration.
If you cannot complete the declaration again to correct your details, it will not delay or prevent you from boarding your aircraft, subject to meeting your airline’s requirements.
