Australia has strict border measures in place to protect the health of the Australian community. Very limited flights are currently available to and from Australia and you may not be able to travel at this time. See: National Cabinet media statement.

All travellers arriving in Australia, including Australian citizens, are subject to mandatory quarantine for 14 days at a designated facility, such as a hotel, in their port of arrival.​ See Coronavirus (COVID-19) advice for travellers. You may be required to pay for the costs of your quarantine. To find out more about quarantine requirements, contact the relevant state or territory government health department.

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I want to apply for a visa

You should reconsider your need to apply for an Australian visa at this time and check this page regularly for updates on travel restrictions and visa processing.  

Visa processing arrangements

You cannot come to Australia unless:

You must also have a valid visa.

We are prioritising processing visa applications for those travellers in the exempt categories to support urgent travel.

We encourage applicants to apply online wherever possible, as these applications will be processed faster than those lodged on paper.

We are trialling an Electronic Travel Authority (ETA) mobile app (AustralianETA) for some ETA-eligible passport holders while the travel restrictions are in place.

You can apply for an ETA through the app if:

  • you meet all ETA eligibility requirements and
  • you hold a passport from Brunei, Canada, Hong Kong (SAR of China), Japan, Malaysia, Singapore, South Korea or the United States of America.

Before you can travel on an ETA, you must also be exempt from Australia's travel restrictions.

Grant of an ETA through the app does not mean you have been considered for or granted an exemption to travel to Australia. You still need to apply for a travel exemption and provide evidence to support your claims. If you are not granted an exemption, you should not continue with your travel plans, as you will not be permitted to board a flight to Australia.

Please note that use of the Australian ETA app incurs a non-refundable service fee of $20. An ETA does not allow you to work in Australia, or stay longer than three months.

Visit the app store to download the Australian ETA app

Disruption of services

Some services relating to the visa application process may be impacted by COVID-19 and a range of services we rely on are increasingly unavailable.

This includes overseas panel doctors (see below), English language testing facilities, biometric collection and paper application lodgement centres.

While these services are unavailable, many applicants cannot meet visa requirements. Applicants will be given additional time to complete checks and provide the requested information.

Visa medical appointments

Clients should be aware of disruptions to visa medical services, due to COVID-19.

My Health Declarations is temporarily suspended. The Health Requirement including the health examinations for your intended visa will be determined once your visa application has been lodged.

Our visa processing officers are aware of the disruptions. We will take the extended timeframes into account when considering your visa application.

You do not need to contact us if your visa medical appointment has been rescheduled.

If you have not yet lodged a visa application or have not been requested to undertake an immigration medical examination, there is no need to contact a visa medical services clinic in Australia or an overseas panel clinic at this time.

Biometrics collection appointments

From 19 October 2020, we will gradually resume biometrics collection services at the existing biometrics collection locations.

The resumption of biometrics collection services through the Australian Visa Application Centres (AVACs) and Australian Biometrics Collection Centres (ABCCs) will be dependent on in-country COVID-19 restrictions.

In addition, collection centres will offer enquiry and assisted online lodgement services.

You can use your existing Requirement to provide personal identifiers (biometrics) letter to book and attend an appointment. If you have applied for your visa online, a copy of this letter is available in your ImmiAccount.

You must contact your local AVAC or ABCC to arrange an appointment.You can check our website for updated information on AVACs and ABCCs including contact information and opening times in your country. See: Offices outside Australia

We are aware that you may not be able to provide biometrics in certain locations due to in-country COVID-19 restrictions. You do not need to contact us if:

  • the collection centre in your area being temporarily closed, or
  • lock-downs in your area that prevent you from travelling to a collection centre